We are happy to accept the following methods of payment:
Visa / Master Card / Maestro /Visa Debit / Paypal / American Express.
All payments made to The Kids Shoe Den are processed through secure payment gateways. Payments will show on your bank statement as The Kids Shoe Den
Payments placed will be subject to security checks from the card provider, Paypal or The Kids Shoe Den.
This is done through a validation process with the issuing card company using comparative information supplied from the customer and the issuing card company or PayPal depending on your method of payment. We may also contact you by email or phone to confirm any additional information.
This will be done prior to your order being processed and may cause a delay in dispatch.
When you place your order online, we do not see your payment information.
Please note that if you pay by Paypal e-cheque the order isn't generated until the e-cheque clears which can take up to 10 days.
My payment has been declined. We’re sorry to hear this. The decline of payment from your card will be a direct instruction from the card provider. As this is the case we are unable to provide further information on why this decision has been made.
We would suggest contacting your card provider regarding this. You are more than welcome to use an alternative method of payment should you wish.
Customs charges outside the EU
The customer is responsible for paying any applicable import/export customs fees.
VAT free shopping is available to non-EU customers. If both your billing and shipping addresses are outside EU, we will deduct VAT from the price shown on the Website
Import duties may still be payable by the customer in accordance with the delivery country's law.
Taxes, custom charges and import duties may apply to deliveries to countries outside of the EU. If they apply they will need to be paid before the parcel will be released for delivery
Please note that you will need to meet any additional charges for customs clearance. We have no control over these charges and cannot calculate what they may be.
As customs policies vary from country to country, please contact your local Tax or Customs office for further details.
International and European parcels may be sent by Fedex, Royal Mail, or a courier of our choice. We will inform you if there is change in the delivery method.
Shipping costs are calculated automatically at checkout based on the overall weight of the order.
Delivery to a European address should take approximately 3-7 working days
Delivery to the rest of the world should take approximately 5-10 working days. Deliveries to some countries like Russia may take longer due to customs checks.
Orders should be received within a maximum of 21 working days. Any claims for lost goods will not be entered into until 30 working days have elapsed for any overseas orders.
Please be aware that any delay by customs, on delivery of items is beyond our control.
On receipt of your order and payment clearance we will dispatch your goods as described.
Once goods have been dispatched we will advise you by email. If your chosen goods are out of stock or no longer available we will advise you by email or phone.
If we cannot meet your requirements we will credit your original method of payment. On orders greater than 1 item, goods may be dispatched in multiple packets.
If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish to continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price. We present our content 'as is' and make no claims to its accuracy, either expressed or implied.
We reserve the right to amend errors or to update product information at any time without prior notice.
Every reasonable care has been taken to ensure that the descriptions and colour matching are accurate. However, the reproduction of colours is as accurate, as photographic and publishing processes will allow.
Please note that we endeavour to check that the quality of all orders shipped meet the high standards that our customers expect. However we are unable to guarantee that shoes dispatched will be ’box fresh’ i.e. they may have been tried on by customers in our store.
The price is inclusive of any payable V.A.T. in the U.K. Tax free shopping is offered for all non-EU customers and 20% UK consumer tax (VAT) will be deducted at the Checkout and will not be included in the price paid.
To receive tax free shopping both your billing and shipping addresses must be outside of the EU. Please see International deliveries for further details.
Returns and Refunds: