Privacy & Cookie Policy
Privacy Statement:
Northants Kids Shoes LTD trading as "The Kids’ shoe den" respects the need to protect your privacy and information and commits to:
- Keeping your personal information secure and only to use it for the purposes as detailed below subject to the permissions you have granted us.
- Not sell your personal information.
- Provide you with ways to manage and review your marketing & communications choices at any time.
Security:
Northants Kids Shoes LTD trading as "The Kids’ Shoe Den" has taken a great deal of care to ensure that any personal information you send us remains totally confidential. All credit card information is encrypted when it is transferred over the Internet using SSL Encryption and all personal information is held on secure servers.
Data Collection & Usage:
Information we collect from you will be in order to provide a high-quality customer experience and carry out contractual obligations for the purposes of fulfilling your order(s):
What information we collect and process / Legal Basis / Our Legitimate Reasons:
Cookies:
What are Cookies?
Cookies are files stored in your internet browser that record your activity on websites. They track things like: Movement through a website – so which buttons you’ve clicked on or which pages you’ve visited.
Nothants Kids Shoes LTD trading as "The Kids’ Shoe Den" asks to use temporary cookies to track your use of the website, if you are new to the site, or drop in on a new device, you will be shown the cookie acceptance form. For all cookies, other than those necessary to run the site none of which contain personal information, we require your consent which will be recorded in the Cookie database on your device. You may delete these cookies at any time using the relevant feature of your browser.
The other than necessary cookies we offer, and which you may wish to consent to, is for:
- Preferences: So that the site can remember your preferences across multiple sessions.
- Statistics: So that Northants Kids Shoes LTD can improve its product offering and web experience by analysing the way customers make use of the site. This data is gathered anonymously unless you are signed in to our web site as a registered member.
- Marketing: This data is used to track users across web sites so as to tailor advertising to your interests. Which in turn add value to publishers and advertisers. This data can be anonymous but may not be if you are signed in to an online account such as Google & Microsoft. Northants Kids Shoes LTD has no control over how this data is used.
You may delete these cookies at any time using the relevant feature of your browser.
We use this information solely for the purpose of ensuring that the content of the website is constantly evolving to meet our customer’s requirements.
- Cookies
- A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
- We use the following cookies to optimize your experience on our Site and to provide our services.
- [Be sure to check this list against Shopify’s current list of cookies on the merchant storefront: https://www.shopify.com/legal/cookies]
- Cookies Necessary for the Functioning of the Store
|
Name |
Function |
Duration |
|
_ab |
Used in connection with access to admin. |
2y |
|
_secure_session_id |
Used in connection with navigation through a storefront. |
24h |
|
_shopify_country |
Used in connection with checkout. |
session |
|
_shopify_m |
Used for managing customer privacy settings. |
1y |
|
_shopify_tm |
Used for managing customer privacy settings. |
30min |
|
_shopify_tw |
Used for managing customer privacy settings. |
2w |
|
_storefront_u |
Used to facilitate updating customer account information. |
1min |
|
_tracking_consent |
Tracking preferences. |
1y |
|
c |
Used in connection with checkout. |
1y |
|
cart |
Used in connection with shopping cart. |
2w |
|
cart_currency |
Used in connection with shopping cart. |
2w |
|
cart_sig |
Used in connection with checkout. |
2w |
|
cart_ts |
Used in connection with checkout. |
2w |
|
cart_ver |
Used in connection with shopping cart. |
2w |
|
checkout |
Used in connection with checkout. |
4w |
|
checkout_token |
Used in connection with checkout. |
1y |
|
dynamic_checkout_shown_on_cart |
Used in connection with checkout. |
30min |
|
hide_shopify_pay_for_checkout |
Used in connection with checkout. |
session |
|
keep_alive |
Used in connection with buyer localization. |
2w |
|
master_device_id |
Used in connection with merchant login. |
2y |
|
previous_step |
Used in connection with checkout. |
1y |
|
remember_me |
Used in connection with checkout. |
1y |
|
secure_customer_sig |
Used in connection with customer login. |
20y |
|
shopify_pay |
Used in connection with checkout. |
1y |
|
shopify_pay_redirect |
Used in connection with checkout. |
30 minutes, 3w or 1y depending on value |
|
storefront_digest |
Used in connection with customer login. |
2y |
|
tracked_start_checkout |
Used in connection with checkout. |
1y |
|
checkout_one_experiment |
Used in connection with checkout. |
session |
- Reporting and Analytics
|
Name |
Function |
Duration |
|
_landing_page |
Track landing pages. |
2w |
|
_orig_referrer |
Track landing pages. |
2w |
|
_s |
Shopify analytics. |
30min |
|
_shopify_d |
Shopify analytics. |
session |
|
_shopify_s |
Shopify analytics. |
30min |
|
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
30min |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
30min |
|
_shopify_y |
Shopify analytics. |
1y |
|
_y |
Shopify analytics. |
1y |
|
_shopify_evids |
Shopify analytics. |
session |
|
_shopify_ga |
Shopify and Google Analytics. |
session |
- The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
- You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
- Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: allaboutcookies.org.
Marketing communications:
When you provide us with your email address and opt-in to receive marketing information we will also provide you with the opportunity to provide:
- Name
- Age Range
- Gender
- Country
- Postcode
Your Consent / Legitimate Reasons
- We will email you with our monthly newsletter
- To send Offers and Sales
- Providing further information and marketing preferences will allow us to provide deals and offers specifically for you.
- Ensuring valued customers have easy access to a great range of fashionable footwear.
When you order with The Kids Shoe Den, we will collect:
- Name
- Invoice Address
- Delivery Address
- Contact Phone Number
- Email Address
- Transaction Information
Contractual Obligations / Legitimate Reasons
- We require this information in order to process your order.
- We will use your phone number to keep you up-to-date with your delivery and order.
- We will use your email to keep you up-to-date with your delivery and order as well as email your invoice.
When you return an order to The Kids Shoe Den, we will collect:
- Name
- Proof of Purchase Information, i.e. order number
- Address
- Contact Phone Number
- Email Address
- Reason for Return
Contractual Obligations / Legitimate Reasons
- We require this information in order to ensure your return is actioned quickly for you with the resolution you have requested, i.e. replacement, refund, warranty repair.
Sharing your information:
We may employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Furthermore, they must process the personal information in accordance with this Privacy Notice and as permitted by EU data protection laws.
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Fraud Prevention:
The Kids Shoe Den is committed to the deterrence, prevention, detection and reporting of fraudulent activity and is constantly evolving an ‘anti-fraud’ culture across all platforms of the business. The Kids Shoe Den will not tolerate any level of fraud or corruption and will treat any such event with the utmost severity.
The Kids Shoe Den has robust systems and procedures in regards to fraud prevention, detection and reporting and commits to:
- Implement security systems to prevent fraud by design including the use of SSL encryption on the The Kids Shoe Den website and stringent data protection policies and procedures.
- Train ALL staff to be aware and vigilant of possible fraud to include a dedicated Fraud Team with specific responsibilities regarding investigation, reporting and recovery.
- Implement a procedure for investigating and reporting fraud.
- Ensure both alleged and proven fraud are dealt with in a consistent and timely manner.
- Work in co-operation with the relevant authorities where applicable.
- Keep records of proven fraud for the purpose of preventing further activity.
How long we will keep your information:
We will only keep your information for as long as necessary in relation to the purpose it was originally collected/processed, although we may keep your data for longer if required for legal or regulatory reasons.
Accessing Your Information:
You may view the personal information we hold for you by logging in to your online account or request this in a different format by contacting us using the online contact form.
Keeping Your Information Up-to-Date:
You have the right to question any information we have about you that you think is wrong or incomplete and may do so by contacting us using the online contact form or emailing info@kidsshoeden.co.uk. If you do, we will liaise with you to check its accuracy and correct it where necessary.
Withdrawing consent:
You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’ or the ‘right to be forgotten’.
There may be legal or other official reasons why we need to keep or use your data, but please tell us if you think that we should not be using it.
We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information within the business in other ways while it is restricted.
You can ask us to restrict the use of your personal information if:
- It is not accurate.
- It has been used unlawfully but you don’t want us to delete it.
- It is not relevant anymore, but you want us to keep it for use in legal claims.
- You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it.
If you want to object to how we use your data or ask us to delete it or restrict how we use it, please contact us.
Managing Director
Tel: 01933 316656
How to lodge a complaint:
The Kids Shoe Den strives for excellent customer service and has stringent measures in place to protect your data, but in the event, you are unhappy with how we have used your personal information, you can contact us using our secure online contact address info@kidsshoeden.co.uk or using the phone number above.