Delivery

UK Delivery Costs (excludes UK Highlands and Islands)

*Orders placed before 3:00pm Monday – Friday are dispatched the same day. Orders placed after 3:00pm are dispatched on the next working day. We do not dispatch orders on Saturday or Sunday.

All Orders placed for UK (excluding Highlands and Islands)

£2.99 Royal Mail Tracked 48 hour

For UK Highlands and Islands Delivery Costs please contact us & we will endeavour to help. 

 

Deliveries Out of the UK

We do not currently deliver outside of the UK

 

Lost parcels

Royal Mail

It is very rare for parcels to go missing, but please take note of the following terms:
We will not be able to enter a claim for lost products with Royal Mail until:
1. 15 working days have passed (for UK orders)
2. 20 working days have passed (for EU orders)
3. 25 working days have passed (for orders outside the EU)

DPD
If you have not received a parcel dispatched with DPD Local, please let us know as soon as possible, and no later than 5 days from the day we sent you your dispatch email. The quicker we can speak to DPD about a parcel that hasn’t been received, the more likely it is we can resolve the problem.
After 10 days, we are unable to enter any claim for a missing item with DPD. If this time period has elapsed and we haven’t been made aware of an item that hasn’t been received, we will deem the parcel successfully delivered and we will not be able to enter a claim.
*please note that monies will not be refunded until the claim has been accepted by the courier firm.

QUALITY CHECKS

We cannot guarantee that our items have not been tried on in our store at some point. Sale items may have been displayed on racks in our stores also. 
We adopt a rigorous quality checking procedure which aims to ensure that the products we dispatch meet the high standards that our customers expect. If you are not happy with the product you have received, please contact us on info@kidsshoeden.co.uk